Service Level Agreement

Our agreement and commitment to providing the best hosting on the market.

How long do we store data?

ELHostingServices store data in compliance with the mandatory minimum required by HMRC in the event of an account audit being requested. The 7 year period beings from the date that you no longer have any active services or have opted to close your account with us. During this period, your data will be stored in a 'frozen' state.

Data we store for 7 years before being destroyed:

  • Full Name
  • Full Address
  • Email Address
  • Phone Number
  • Mobile Number
  • Country
  • Company Number
  • Company Name
  • VAT Number
  • Order Records
  • Invoice Records
  • Transaction Details

Data we store for 6 months before being destroyed:

  • Account Activity Logs
  • Staff Intervention Logs
  • Email Logs
  • Email Attachments
  • Ticket Attachments

How do we store data?

ELHostingServices makes use of multiple redundancies and backup measures to secure data, with a copy of all data replicated between three locations.

Storage locations:

  • London, United Kingdom
  • Lenoir, United States
  • Nuremberg, Germany

Data Protection Officer

Mr William Phillips (Company Director)
Encrypted Laser Limited
1 Rope Walk, TR4 8DW
[email protected]

All prices displayed include VAT.
Copyright © 2018 Encrypted Laser Limited ("10286642") trading as "ELHostingServices". VAT No. GB289651743. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.
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